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Terms and Conditions


Crested Giftware are completely dedicated to ensuring that our corporate clients and individual customers are satisfied with our services.

These Terms and Conditions apply to the use of the  & website. By accessing this website and/or placing an order you agree to be bound by these Terms and Conditions.  Using this website indicates that you accept these terms whether or not you chose to order from us.  If you do not accept these terms then please do not use this site.


Our contact details are as follows;


Trading Address      52 Portland Road, Sawley, Long Eaton, Nottinghamshire, NG10 3FL

General Email 

Telephone Number 0845 269 9341

VAT Registration     915 653 320




Crested Giftware operate on a personal level with individual quotes offered to corporate clients after telephone/email conversations.  We specialise in relatively small volume orders which suit or clients. We also offer individual gifts through our 'Crested Gifts' option.  Within this section are personalised gifts which go beyond the traditional socks and slippers.

We reserve the right to amend these Terms and Conditions at any time and suggest that you review them on a regular basis.  If you do not wish to accept these Terms and Conditions after we have made changes you should not continue to use this website.


Ordering Process


Making a purchase could not be easier.

For Crested Giftware the process is carried out via a series of emails within which approval of Artwork requirements and order agreement details are confirmed.  Crested Gifts are bought online by browsing through the items on offer, merely follow the on-screen instructions and place your order.  Please ensure that you enter the details as you would like them to appear on the product as amendment during the production process is not available on personalised goods. 


We may refuse to accept an order.

a) Where goods ordered are no longer available

b) Where there has been a pricing/product description error

c) Where we cannot obtain authorisation for your payment

d) If the order is to be delivered outside mainland United Kingdom




We will deliver your ordered products to the address given by you, within the order process, within 7 working days of the order being received.  Please ensure that the delivery details given by you are correct.  If details given by you are incorrect, then we cannot be deemed liable for any items which have not been received.

Whilst we make every effort to deliver goods within our estimated time-frame, we cannot guarantee delivery or accept liability for deliveries made outside this timescale nor do we accept liability for loss of earnings in relation to undelivered goods.

We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.  Please note personalised items may take up to 6 weeks to deliver.


Order Cancellations


Orders of personalised items cannot be cancelled once the order has been submitted for production.  If however you still require to cancel the order beyond this point the whole of the order value will still be charged.  Any items received damaged or not as expected should be notified within 48 hours, particularly if the fault of a courier. , 


Returns and Refunds


We always try to ensure that our products are despatched in perfect condition.  In the unlikely event of damage caused in transit or if your item does not match your order then please contact us at as soon as possible.  We will then investigate the issue and look to respond within 2 working days.  It is requested that you supply the following to aid our investigation.

a)  Name

b)  Order number and date of order

c)  Fault with the item

d)  Photographs showing the fault


Please be aware that you are not entitled to a cooling off period under the distance selling regulations for any items that are either made to order or are personalised.


Refunds can take up to 3 weeks to be actioned dependent upon the decision of our investigations.  You will be informed of our actions by email, letter or phone.


In the event of persistent claims from an individual or groups of individuals, we reserve the right not to replace an order or issue a refund.  Additional to this we may refuse to take any future orders from such customers, who will be informed of this action by letter, email or phone.


Non-Personalised Items


If the item ordered is non-personalised, then it can be returned in its original packaging for a refund within 30 days.  The return postage is the responsibility of the customer unless the item is faulty.  It is recommended that items are sent by a secure delivery method that covers the cost of the item as we cannot be held responsible for items lost or damaged in the post.


Colour Differences


The colour of the product you receive may not match the colour as displayed on your computer monitor.  If colour match is important to you then your order is placed at your own risk.


While we endeavour to ensure that the information offered is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors and employees harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.


Under no circumstances are any of the products advertised on this website to be purchased either by or for anyone under the age of 18.

Products Containing Batteries

Some of our products come supplied with batteries. Here at Crested Giftware we are committed to help the environment where possible. It is important to dispose of used batteries in a safe way through the proper channels. 

Due to the chemical makeup of batteries, they should not be disposed of with normal household waste but rather through a recognized battery collection point. To find your nearest collection points please visit; For further information regarding the disposal and the recycling of batteries you can visit;

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