Family Recipe - A Reminder of What Family is All About
Family Recipe, a homely reminder of what family is all about.These boards are sized 400 x 200mm other sizes boards are available.
Returns and Refunds Policy
We always try to ensure that our products are despatched in perfect condition. Due to situations beyond our control such as damage caused in transit, your items may arrive in an unsatisfactory state. In this unlikely event or if your item does not match your order then please contact us at firstname.lastname@example.org as soon as possible. We will then investigate the issue and look to respond within 2 working days. It is requested that you supply the following to aid our investigation.
b) Order number and date of order
c) Fault with the item
d) Photographs showing the fault
Please be aware that you are not entitled to a cooling off period under the distance selling regulations for any items that are either made to order or are personalised.
Refunds can take up to 3 weeks to be actioned dependent upon the decision of our investigations. You will be informed of our actions be email, letter or phone.
In the event of persistent claims from an individual or groups of individuals, we reserve the right not to replace an order or issue a refund. Additional to this we may refuse to take any future orders from such customers, who will be informed of this action by letter, email or phone.
If the item ordered is non-personalised, then it can be returned in its original packaging for a refund within 30 days. The return postage is the responsibility of the customer unless the item is faulty. It is recommended that items are sent by a secure delivery method that covers the cost of the item as we cannot be held responsible for items lost or damaged in the post.